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26
April 2017 at 10:20
Mobile
rings number, Indian accent, background office noises, asks for me by name,
says he's from Virgin and wants to talk about offers on my account.
"Now
before we can talk about your account, for security purposes, please can you
tell me your postcode and first line of your address."
"No."
"No?"
"How
do I know you are actually from Virgin? You tell me my postcode and address and then
we may talk."
"But
I can't access your file for your offers without your postcode."
"You
rang me. It's up to you to prove that
you are who you say you are, not the other way around."
The call
ended shortly thereafter.
I have
since rung the number and it was Virgin's sales line.
Shortly thereafter a mobile call from a lad with a Scottish accent from "Utilitor"*.
He wanted to know if I still used a key for
gas and electricity payments.
The
affronted, middle class RP** reply of "I beg your pardon? Do I do
what?"
caused a swift "I'm sorry madam we'll take your number off our
system."
Woolerwoman Very surprised it was actually
Virgin!!! That's a good one to use
though this RP customer did rely on a gas key and electric key for many years. It is a terrible way to have to live. When I eventually could afford to pay for new
meters to change to normal billing, I got free electricity from November to the
time in moved house on June. I don't
think it was sheer benevolence on the part of Scottish Power - guilt?
*Am I the only one to think “Utilitor” sounds like a downmarket Marvel superhero?
**Received
Pronunciation – aka posh.
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